Privacy Policy

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, phone number, date of birth, and educational details you voluntarily give us when registering or enrolling in a course.
• Payment Data: We use third-party payment processors (Razorpay). We do not store your card details. All payment data is governed by the processor's privacy policy.
• Device & Usage Data: Browser type, operating system, IP address, pages visited, time spent, and links clicked — collected automatically via cookies and log files.
• Communication Data: Messages you send us through the contact form, doubt portal, or email.

Having accurate information about you permits us to provide a smooth, efficient, and customised experience. We use your information to:

• Create and manage your student account
• Process payments and send transaction confirmations
• Deliver course content, test series, and study material
• Send you administrative information (schedule changes, batch updates)
• Send promotional communications — you may opt out at any time
• Monitor and analyse usage to improve our platform
• Prevent fraudulent transactions and monitor against theft
• Respond to legal requests and prevent harm

We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If required by law or to protect our rights.
• Third-Party Service Providers: We may share your information with third parties that perform services for us (payment processing, email delivery, analytics, customer support).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may disclose your information for any other purpose with your consent.

We do not sell your personal information to third parties.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

• Session Cookies: Maintain your login session and cart.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how you interact with our platform (Google Analytics).

You can instruct your browser to refuse all cookies. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We use SSL/TLS encryption for all data transmission and store passwords using industry-standard hashing algorithms.

Our service is intended for students aged 13 and above. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we collected personal data from a child under 13 without parental consent, we take steps to remove that information from our servers.

Under India's Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights regarding your personal data:

• Right to Access: Request a summary of your personal data we hold.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to legal obligations).
• Right to Grievance Redressal: File a complaint with our Data Protection Officer.
• Right to Nominate: Nominate another person to exercise these rights in case of death or incapacity.

To exercise these rights, contact us at privacy@toppershope.in.

If you have questions or comments about this Privacy Policy, please contact us:

• Email: privacy@toppershope.in
• Phone: +91 98765 43210
• Address: Toppers Hope, SOWDAMBIKA COMPLEX, D.NO.43,1st Floor, Chairman Karuppanna Devar Street, Sulur, Coimbatore 641406